PRIVACY NOTICE (TIM HO WAN)
This Privacy Notice was last updated on March 25, 2025
Tim Ho Wan (“THW”, “we”, “our”, “us”), through its parent and affiliate companies identified in 7. Who the controllers are, is committed to protecting your privacy. This Privacy Notice applies to our customer survey and feedback platform (“Feedback Platform”) that link to this Privacy Notice and describes how we collect, use, and disclose your personal information when you use our Feedback Platform to engage with us. (“Services”).
Table of Contents
- What we collect
- Personal information you provide us.
- Personal information we are required to collect.
- How and why we collect and use
- How we collect the categories of Personal Information listed above
- Why we collect and Use
- With whom we share
- Related Companies.
- Service Providers.
- Government and third parties for legal reasons.
- Your data subject rights
- Access and rectification.
- Erasure, restriction, and objection.
- Portability.
- Withdrawal of consent.
- Exercising your rights.
- Security, storage, and retention
- Security.
- Storage.
- Retention.
- Other important information
- Changes to this Privacy Notice.
- Who the controllers are
- How to contact us
- WHAT WE COLLECT
1.1. Personal information you provide us
We collect personal information you provide us when you use our Feedback Platform such as your name, email address, telephone number, and profile name (“Customer Information”).
1.2. Personal information we are required to collect
We collect personal information as required under any applicable laws, rules, or regulations, including compliance with our legal obligations. - HOW AND WHY WE COLLECT AND USE
2.1 How we collect the categories of Personal Information
• Directly from you. We collect information you provide to us when you participate in surveys using our Feedback Platform.
• Indirectly from you. We collect information from you, your household, or devices associated with you or your household through your use and actions on our Website, persistent cookies on our Website, and third-party analytics for our Website, as well as publicly available sources of information, including customer reviews from third-party platforms such as Google Reviews and Yelp. This information may be integrated into our Feedback Platform, to enhance customer experience, monitor feedback, and improve our services.
2.2. Why we collect and Use
• To conduct customer surveys or offers
If you choose to participate in customer surveys or offers, we use your Customer Information you provided us to fulfill your request. With your consent, we use your Customer Information and any additional personal information we request, which you voluntarily provide, to contact you for market research, provide you with relevant offers, understand your preferences, and improve our services.
• To communicate with you
When you contact us through our Feedback Platform, we collect and use your Customer Information and any additional personal information you provide to allow us to address your concerns or questions.
• To protect our vital interests, comply with legal obligations, and as otherwise permitted by law
We may use your personal information to prevent, detect, and fight fraud or other illegal or unauthorized activities, protect our company, customers, brands, and websites, assist in investigations, enforce and defend our rights and assets, comply with laws, regulations, court orders, or other legal obligations, or for any other reasons permitted by law. - WITH WHOM WE SHARE
3.1. Related Companies
We may share your personal information with Jollibee Foods Corporation, Jollibee Worldwide Pte. Ltd., our parent and/or subsidiary companies to provide you with relevant offers, understand your preferences, and improve our Services. For example, we may combine personal information we collected with personal information collected by our parent or subsidiary companies to understand your purchasing patterns and customer preferences, conduct market research to improve our services, and make business decisions.
3.2. Service Providers
We may share your personal information with our service providers to fulfill your order, analyze data, and improve our Services. For example, we may share your personal information with companies providing services on our behalf, such as web hosting services, web analytics services, consent management services, customer support services, marketing communications services, and market research services. Our service providers are not authorized to use or disclose your personal information for any reason other than for the purposes for which they were engaged.
3.3. Government and third parties for legal purposes
We may share your personal information to law enforcement bodies, regulators, governmental agencies, or to authorized third parties, as may be required by law or subpoena, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the rights, property, safety, or integrity of THW, the Jollibee Group, our employees, our customers, or others who may have a legitimate right to establish or defend. - YOUR DATA SUBJECT RIGHTS
Subject to the requirements of applicable laws and regulations, you have the following rights with respect to your personal information we have collected:
4.1. Access and rectification
You can ask us for a copy of the personal information we hold about you or inform us of any changes or corrections to your personal information.
4.2. Erasure, restriction, and objection
In some cases, you can ask us to erase, block, or restrict the processing of the personal information we hold about you or object to particular ways in which we are using your personal information.
4.3. Portability
In some cases, you can ask us to send the personal information you provided us to a third party.
4.4. Withdrawal of consent
Where we are processing your personal information on the basis of your consent, you are entitled to withdraw that consent subject to any applicable law.
4.5. Exercising your rights
Please refer to 8. How to contact us for information on how to exercise these rights. - SECURITY, STORAGE, AND RETENTION
5.1. Security
To prevent unauthorized access, processing, or disclosure of your personal information, and ensure security thereof, we have put in place suitable physical, electronic, and organizational procedures to safeguard and secure the personal information we collect, such as data encryption and access restrictions on our databases. However, no security system is impenetrable and we cannot guarantee the security of our systems at all times. In the event that any information under our control is compromised as a result of a breach of data security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take additional steps, in accordance with any applicable laws and regulations.
5.2. Storage
We store your personal information in a secured database, which may be accessed by our service providers, subsidiaries, affiliates, and franchisees only for purposes of providing the Services.
5.3. Retention
We retain your personal information for as long as your account is active or for as long as necessary for us to perform or provide the Services. If there is no activity in your account for thirteen (13) months, we will delete your personal information in accordance with applicable laws, rules, or regulations and with our internal guidelines. We may anonymize and/or aggregate personal information and store it to analyze aggregate metrics and trends. - OTHER IMPORTANT INFORMATION
6.1. Changes to this Privacy Notice
We may modify this Privacy Notice from time to time and we will place the date when we last updated this Privacy Notice at the top portion of this page. We will notify you of material changes by appropriate means. - WHO THE CONTROLLERS ARE
THW processes your personal information through its parent and affiliate companies. You can find the identity of the controllers in the table below:
Tim Ho Wan Pte. Ltd./ Dim Sum Pte. Ltd.
(THW Singapore)
Tim Ho Wan Limited
(THW Hong Kong)
Jollibee Foods Corporation
(THW Parent) Jollibee Worldwide Pte. Ltd.- ROHQ
(THW Parent) - HOW TO CONTACT US
If you wish to exercise any of your rights or to opt out of our marketing communications and newsletters, you can also do so by emailing lewistan@timhowan.com . We may need to verify your identity and require additional supporting documents as may be necessary before fulfilling certain requests.
If you have any questions regarding this Privacy Notice or our use of your personal information, please contact us via email at lewistan@timhowan.com .
For THW Hong Kong customers, you have the right to complain about data protection matters to the Office of the Privacy Commissioner for Personal Data (“PCPD”). The PCPD was established under the PDPO as the dedicated data privacy regulator in Hong Kong. You can find out more about the PCPD on its website. The PCPD can be contacted by calling 2827 2827.