Tim Ho Wan Rewards Membership
System Revamp Notice
To our valued THW Rewards Members, thank you for your continuous support!
We would like to inform that our membership programme will be undergoing a system revamp.
Any accumulated points and e-vouchers incentives on our current membership system will only be available for redemption until 31st March 2025.
Kindly ensure that all points & e-vouchers are redeemed by end of March, any unutilized incentives by the above-mentioned date will be forfeited.
You can redeem your existing points and e-vouchers at all Tim Ho Wan except Marina Bay Sands and Jewel Changi Airport.
We look forward to introducing a new membership programme later in 2025
Do stay tuned for further updates!
To check your current points balance, please click on “My Account” tab to access the THW membership portal.
添好运会员奖励计划系统改版通知
致尊贵的添好运会员，感谢您一直以来的支持！
在此通知您，我们的会员奖励计划将进行系统改版。
目前会员系统中的所有累计积分和电子礼券仅可兑换至2025年3月31日。
请确保在3月底之前使用您的积分和电子礼券，逾期未使用的奖励将会被作废。
您可以在所有添好运店面（除了Marina Bay Sands & Jewel Changi Airport) 兑换您的积分和电子礼券。
添好运将在后期2025年推出全新的会员计划，敬请关注后续更新！
如需查询您的当前积分余额，您可以点击”My Account” 访问添好运会员网站查询您的当前积分。
Frequently Asked Questions
• What is Tim Ho Wan Rewards?
Tim Ho Wan Rewards is a digital points system loyalty programme introduced to give back to our customer in the form of Tim Ho Wan Points rewarded at every visit, which can be used to redeem exclusive member privileges via rewards catalogue.
• Where can I check my membership details and amend any personal particulars?
Simply visit our online platform (https://rewards.timhowan.com/) and login our members’ portal using your local registered mobile number, you will be able to check on your THW Points balance, e-vouchers and other membership privileges.
• How to I reset my account password?
Visit our online platform (https://rewards.timhowan.com/) and access our members’ portal using your local registered mobile number, click on “Forget Password” and follow the step by step instructions to reset your password.
• What can I redeem using my Tim Ho Wan Point?
We have a curated rewards catalogue with a range of rewards tier ranging from complimentary item discount to gift certificate discount. The rewards catalogue and it’s points requirement may change seasonally.
• How do I redeem my Tim Ho Wan Points?
THW Points can be used to redeem rewards from our rewards catalogue on your next visit at any of our participating Tim Ho Wan stores. The value of rewards will be offset from your subtotal bill as a complimentary item discount on your next visit.
Should there are sufficient points, multiple items of different item rewards from our rewards catalogue may be redeemed in a single transaction.
Redemption of THW Points are not applicable to be used in conjunction with any form of promotion or discounts, other third party programmes such as delivery platforms, e-commerce platform or shopping mall loyalty programmes.
• Can I combine multiple membership accounts to accumulate or redeem Tim Ho Wan Points?
No, each transaction’s accumulation or redemption, can only be applied to one registered membership account.
• Can I convert Tim Ho Wan Points into cash and withdraw it out from my account?
No, all THW points cannot be converted into cash. Any unused balance can only be redeemed using rewards catalogue and will be forfeited should it is not utilized upon expiry date.
• Where can I reach out should I have any queries about my membership account?
You can contact us at membership@timhowan.com.
• How do I terminate my Tim Ho Wan membership?
Member may terminate their membership with a written notice to 101 Thomson Road #08-07, United Square, Singapore 307591 or email us at membership@timhowan.com.
There will be no refunds made at point of termination. All unutilized THW Points will be forfeited upon termination. Upon receipt of membership termination request, we will require 2 weeks of administrative processing duration and member will be notified upon successful termination.